Careers

Employees are one of Lower Valley Credit Union’s most valuable resources, and we take our responsibilities to our employees seriously. Each LVCU employee is also a member, and is to be treated fairly, equally, and with dignity, as an individual and as an important part of the Credit Union.

The Credit Union seeks to promote a workplace that reflects our ethnically and culturally diverse community. Our equal employment opportunity commitment applies to all terms and conditions of employment including, but not limited to, policies and procedures, recruiting and hiring, compensation and benefits, job actions, and the workplace environment.

Current Jobs Available

Member Service Representative II - Grandview

 

Purpose
Serve as a liaison between the member and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for member, interview, and professionally handle the member’s daily needs. Provide a variety of transaction services to members including loan processing, closing and disbursal. May lead the activities of other Member Service Representatives

Duties and Responsibilities
1. Greet and welcome members and visitors to the credit union in a professional manner. Represent the credit union in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
2. Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies.
3. Ensure that you and employees you lead are in compliance with all federal and state laws as well as the Bank Secrecy Act, the Patriot Act and other regulations.
4. May respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information.
5. Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance. May handle more complex questions and problems for other Member Service Representatives.
6. Open new accounts and service existing accounts. Set up new account files, and provide members with all necessary information for membership.
7. Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
8. Process, close and disburse loans.
9. Conduct orientation interviews on credit union services and programs with each new credit union member.
10. Promote credit union products and services based on member needs that are obtained from member interviews and /or review of member’s account. Actively cross-sell products.
11. Up-to-date and comprehensive knowledge on all credit union products and services that
are handled or promoted by Member Service Representatives. Up-to-date and
comprehensive knowledge on all related policies and procedures, rules and regulations.
12. Provide information on investment alternatives to members wishing to deposit funds with the credit union.
13. Research accounts for deposit, withdrawal, and loan-payment discrepancies.
14. Assist member in balancing their accounts.
15. Assist members in opening individual retirement accounts.
16. Performs other duties as assigned

Position: Full-time

 

 

 

Member Service Representative II - Yakima

Purpose
Serve as a liaison between the member and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for member, interview, and professionally handle the member’s daily needs. Provide a variety of transaction services to members including loan processing, closing and disbursal. May lead the activities of other Member Service Representatives

Duties and Responsibilities
1. Greet and welcome members and visitors to the credit union in a professional manner. Represent the credit union in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
2. Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies.
3. Ensure that you and employees you lead are in compliance with all federal and state laws as well as the Bank Secrecy Act, the Patriot Act and other regulations.
4. May respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information.
5. Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance. May handle more complex questions and problems for other Member Service Representatives.
6. Open new accounts and service existing accounts. Set up new account files, and provide members with all necessary information for membership.
7. Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
8. Process, close and disburse loans.
9. Conduct orientation interviews on credit union services and programs with each new credit union member.
10. Promote credit union products and services based on member needs that are obtained from member interviews and /or review of member’s account. Actively cross-sell products.
11. Up-to-date and comprehensive knowledge on all credit union products and services that
are handled or promoted by Member Service Representatives. Up-to-date and
comprehensive knowledge on all related policies and procedures, rules and regulations.
12. Provide information on investment alternatives to members wishing to deposit funds with the credit union.
13. Research accounts for deposit, withdrawal, and loan-payment discrepancies.
14. Assist member in balancing their accounts.
15. Assist members in opening individual retirement accounts.
16. Performs other duties as assigned

Position: Full-time

Branch Receptionist - Yakima

 

 

 

 

Purpose

Project a positive image as representative for the credit union in receiving members, potential members, visitors and guests. Answer telephones, process over the phone transactions, answer questions, process mail, and perform various administrative and clerical duties as assigned.

Duties and Responsibilities

  1. Receive and respond to visitors and guests to the credit union in a prompt and professional manner. Coordinate follow through so visitor and guest needs are met promptly.
  2. Answer telephone, disseminate information or resolve questions, process simple transactions, and/or route calls to appropriate individual. Monitor calls to ensure there is prompt follow through.
  3. Ensure that you are in compliance with all federal and state laws as well as the Bank Secrecy Act, the Patriot Act and other regulations.
  4. Process and distribute mail, interoffice correspondence, and coordinate deliveries with appropriate department.
  5. Provide administrative and clerical support to branch personnel as requested.
  6. Utilize credit union procedures and computer applications to respond to member inquiries in an efficient manner.
  7. Serve as security gate keeper for access to the Corporate offices to include verifying appointments, asking vendors for identification until identity is known, maintaining key fob check-out system, notifying upstairs Executive Assistant of identity of person(s) in route to the 2nd floor, and watching for their return to the main floor and retrieving the key fob.
  8. Maintain the schedule of the Conference Room to include verification checklist for non-credit union initiated activities, key fob programming, check-out and retrieval, and posting to master schedule.
  9. Provide ongoing environmental checks of the entry, lobbies, hospitality, electronic services, children’s area, conference room, public restrooms and other 1st floor areas to ensure areas are clean, orderly, and properly stocked.
  10. Actively support member usage in the electronic area by training and assisting as needed.
  11. Prior to opening each day check the Coin Sorter to verify there are sufficient bags available for all currency, adequate receipt paper, and that the machine is functioning properly. Take action as warranted prior to credit union opening.
  12. Other duties as assigned.

Position: Full Time M-F
Location: Yakima, WA

 

Loan Officer I - Sunnyside

 

 

 

Purpose
Provide information on credit union products and services according to all credit union policies and procedures and Federal and State rules and regulations. Responsible for interviewing and evaluating applicants for routine loans and processing loan applications. Gather background information and analyze loan applicants’ credit history. Approve or deny loan applications based on analysis. Operate with moderate credit authority.

Duties and Responsibilities
1. Gather background information on loan applicants by interviewing loan applicants and obtaining credit bureau reports.
2. Assist members with the loan application process to ensure completeness of information.
3. Ensure that you are in compliance with all federal and state laws as well as the Bank Secrecy Act, the Patriot Act and other regulations.
4. Pull credit reports for all accounts, verify debts, and estimate monthly payments for any outstanding debts not listed and add them to debts on application.
5. Calculate debt-to-income ratios on loan applicants.
6. Calculate how much of a loan applicant’s debt is secured or unsecured.
7. Complete loan applications over the phone and/or electronically.
8. Determine collateral needs and payment plans for members applying for loans.
9. Determine eligibility of loan co-maker from co-maker’s statement and credit rating.
10. Approve or deny loan applications.
11. When a loan is denied, explain reasons for denial in a professional, courteous manner. Work with member to provide recommendations or alternative options for other possible ways to secure a loan in the future.
12. Verify the accuracy of loan amounts and repayment terms on approved loan applications.
13. Complete loan documents and disburse loans when approved.
14. Implement new loan products and services in accordance with management direction.
15. Cross-sell lending and other credit union products.
16. Perform other duties as assigned.

Position: Full Time M-F
Location: Sunnyside, WA

 

Member Service Representative I - Sunnyside

Purpose
Serve as a liaison between the member and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for member, interview, and professionally handle the member’s daily needs. Provide a variety of transaction services to members.

Duties and Responsibilities
1. Greet and welcome members and visitors to the credit union in a professional manner. Represent the credit union in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
2. Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies.
3. Ensure that you are in compliance with all federal and state laws as well as the Bank Secrecy Act, the Patriot Act and other regulations.
4. May respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information.
5. Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance.
6. Open new accounts and service existing accounts. Set up new account files, and provide members with all necessary information for membership.
7. Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
8. Promote credit union products and services based on member needs that are obtained from member interviews and /or review of member’s account. Actively cross-sell products.
9. Process member mail transactions.
10. Mail receipts and checks to members as indicated by policy and procedure.
11. Provide information on investment alternatives to members wishing to deposit funds with the credit union.

Position: Full time M-F
Location: Sunnyside, WA

 

Call Center Representative I - Sunnyside

Purpose
Provide information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

Duties and Responsibilities
1. Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence.
2. Continuously check member service voice mail and reply to these calls accordingly.
3. Ensure that you are in compliance with all federal and state laws as well as the Bank Secrecy Act, the Patriot Act and other regulations.
4. Research and solve routine member questions, problems, and complaints concerning credit union accounts.
5. Verify accounts, open/close accounts, accept loan applications, process stop payments on share draft accounts, order cards, and answer questions regarding share accounts, share drafts, VISA cards, ATM cards, IRAs, etc.
6. Cross-sell credit union products and services when appropriate.
7. Assist members with basic questions regarding their loans.
8. Assist members with remote access.
9. Mail, fax, or email new member applications, loan applications and/or information to members and prospective members.
10. Responsible for researching member inquiries to ensure proper follow up and satisfaction.
11. Ensure that all credit union member and employee related business is kept in the strictest confidence.
12. Treat all credit union members and employees with a positive and cooperative attitude.
13. Perform other duties as assigned.

Position: Full time M-F, may include Saturdays in the future
Location: Sunnyside, WA

 

 

Part Time Kiosk Rep - Sunnyside

Purpose
Provide information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

Duties and Responsibilities
1. Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence.
2. Continuously check member service voice mail and reply to these calls accordingly.
3. Ensure that you are in compliance with all federal and state laws as well as the Bank Secrecy Act, the Patriot Act and other regulations.
4. Research and solve routine member questions, problems, and complaints concerning credit union accounts.
5. Verify accounts, open/close accounts, accept loan applications, process stop payments on share draft accounts, order cards, and answer questions regarding share accounts, share drafts, VISA cards, ATM cards, IRAs, etc.
6. Cross-sell credit union products and services when appropriate.
7. Assist members with basic questions regarding their loans.
8. Assist members with remote access.
9. Mail, fax, or email new member applications, loan applications and/or information to members and prospective members.
10. Responsible for researching member inquiries to ensure proper follow up and satisfaction.
11. Ensure that all credit union member and employee related business is kept in the strictest confidence.
12. Treat all credit union members and employees with a positive and cooperative attitude.
13. Perform other duties as assigned.

Position: Part-time
Location: Sunnyside Kiosk – Fiesta Foods

 

 

Want to join our team of dedicated staff? Please fill out the application.