Frequently Asked Questions

Below is a list of questions and answers that LVCU has put together to help answer any questions you may have about our services. Please click on the service listed below to view the Q&A’s. If what we have does not answer your question(s), please give us a call at 509-836-2188.

Mobile Deposit - Questions and Answers (Q&A)

Q: Can I deposit any check with MOBILEDeposit?
A: You should only use MOBILEDeposit for domestic checks not drawn on your own account. Checks must be made payable to the owner of the share account and must have an endorsement on the back. Checks may be rejected if they are incomplete, post-dated or stale-dated, made payable to a third party, or stamped with a “non-negotiable” watermark. Be sure your checks have no evidence of alteration or contain a restrictive endorsement. Savings Bonds are not eligible for MOBILEDeposit.

Q: Should I endorse the back of the check?
A: Yes. If you do not endorse the back of the check, your MOBILEDeposit may be rejected. Your endorsement should include your signature and the account number to which you are making the deposit, including the share ID.

Q: When will the deposit post to my account?
A: Many MOBILEDeposits will post to your account immediately. Some MOBILEDeposits will be accepted into a review queue at Lower Valley Credit Union. When your deposit is accepted, you will receive an on-screen notification, as well as an email, telling you whether your deposit was posted or sent to the review queue.

Q: How long do deposits wait in the queue before they are reviewed and posted?
A: All deposits in the review queue are reviewed and posted as soon as possible provided that the deposit was made on a banking day (Mon-Fri, except holidays). The exact timing depends on the volume of deposits in the queue. All deposits in the review queue will be the order of which they were submitted and placed into the queue.

Q: What conditions will cause a deposit to go to the review queue?
A: There is no single reason that a deposit will go to the review queue. Conditions include fields or characters on a check image that are difficult to read, a deposit that is outside your normal and/or historical transaction pattern, a missing or illegible endorsement, or a check image that is a suspected duplicate of a previously deposited check.

Q: If my deposit was accepted, but is in the review queue, can I try to deposit it again?
A: No. A second attempt will, in most cases: add to the delay, result in a NSF fee in accordance with our Fee Schedule, and may result in a revocation of your MOBILEDeposit access.

Q: How will I know when a deposit that was accepted to the review queue is posted to my account?
A: When the deposit is reviewed and released from the queue you will receive an email letting you know that it has posted to your account. On occasion, a deposit will be rejected after review. If your deposit is rejected from the review queue, you will receive an email telling you the reason your deposit was rejected.

Q: I received an email stating that my deposit was posted and I see it in my account. Should I destroy the check now?
A: Although most check images clear the account on which the check is drawn without any problem, we ask that you retain the check in a safe place for seven days after the deposit has posted. Be sure to mark it as an item you have already deposited so that it is not inadvertently re-deposited by you or someone else.

Q: What if I’ve made an error or need to speak with someone about my MOBILEDeposit?
A: You can contact us about your MOBILEDeposit or about any Lower Valley Credit Union issue by emailing eservices@lowervalleycu.org or calling us at 509-836-2188.

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