Careers

Employees are one of Lower Valley Credit Union’s most valuable resources, and we take our responsibilities to our employees seriously. Each LVCU employee is also a member, and is to be treated fairly, equally, and with dignity, as an individual and as an important part of the Credit Union.

The Credit Union seeks to promote a workplace that reflects our ethnically and culturally diverse community. Our equal employment opportunity commitment applies to all terms and conditions of employment including, but not limited to, policies and procedures, recruiting and hiring, compensation and benefits, job actions, and the workplace environment.

Current Jobs Available

Human Resources VP

POSITION DESCRIPTION
Provides input to the Pres/CEO on the credit union’s strategic plan to reflect human resource activities and trends. Develops, implements, and manages the human resource function for the credit union with primary emphasis in area of policy development, wage and salary administration, performance appraisal programs, employee relations, employee benefits, recruitment and retention strategies, organizational development, record compliance, reports and statistics, counseling, orientation, and employee training and development programs. Ensures all human resource programs comply with State and Federal regulations.

DUTIES AND RESPONSIBILITIES

  1. Oversee the overall approved plan for the department that is consistent with the strategic plan of the credit union.
  2. Develop, apply, and evaluate policies and procedures for the department that comply with all State and Federal guidelines. Ensure that the human resources policy manual is up‐to‐date.
  3. Recruit and select quality applicants for vacancies, ensuring that the credit union is adequately staffed with competent employees. Establish recruiting and placement standards.
  4. Develop, implement, and monitor the affirmative action program for the credit union.
  5. Evaluate reports, decisions, and results of department in relation to established goals. Recommend new approaches, policies, and procedures to affect continual improvements in efficiency of department and services performed.
  6. Oversee development and administration of new employee orientation and/or exit interview program.
  7. Counsel management and employees in the interpretation and application of human resources policies and procedures and implement effective employee relations.
  8. Create and conduct training and development programs that meet the needs of the staff and management and that meet the objectives of the credit union.
  9. Advise managers and supervisors on desired corrective and disciplinary actions, offering alternatives and objective solutions.
  10. Review, recommend, and oversee administration of the credit union’s overall benefits and compensation programs.
  11. Develop, maintain, and monitor the performance appraisal system for the credit union.
  12. Maintain up‐to‐date and thorough knowledge of federal and state employment law.
  13. Ensure that HR Department is in compliance with all federal and state laws and regulations.

APPLICANT REQUIREMENTS
A Bachelor’s Degree in business administration or related field along with at least five years in a senior HR leadership role in a growth-oriented, consumer-based organization is required.
A Master’s Degree in business or industrial/organizational psychology with at least ten years in a senior HR leadership role in a growth-oriented, consumer-based organization is preferred.

Job Type: Full-Time
Education: Bachelor’s Degree (Required)
Experience: 5+ Years (Required)

Member Services Representative I - Sunnyside

Position Description
Serve as a liaison between the member and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for member, interview, and professionally handle the member’s daily needs. Provide a variety of transaction services to members.

Duties and Responsibilities
1. Greet and welcome members and visitors to the credit union in a professional manner. Represent the credit union in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
2. Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies.
3. Ensure that you are in compliance with all federal and state laws as well as the Bank Secrecy Act, the Patriot Act and other regulations.
4. May respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information.
5. Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance.
6. Open new accounts and service existing accounts. Set up new account files, and provide members with all necessary information for membership.
7. Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
8. Promote credit union products and services based on member needs that are obtained from member interviews and /or review of member’s account. Actively cross-sell products.
9. Process member mail transactions.
10. Mail receipts and checks to members as indicated by policy and procedure.
11. Provide information on investment alternatives to members wishing to deposit funds with the credit union.
12. Research accounts for deposit, withdrawal, and loan-payment discrepancies.
13. Assist member in balancing their accounts.
14. Assist members with the proper completion of payroll deduction and direct deposit paperwork.
15. Assist members in opening individual retirement accounts.
16. Performs other duties as assigned.

Job Type – Full-Time
Must be Bilingual – Spanish and English

Receptionist - Pasco Lending Office

Purpose
Project a positive image as representative for the credit union in receiving members, potential members, visitors and guests. Answer telephones, answer questions, process mail, and perform various administrative and clerical duties as assigned.

Duties and Responsibilities 
1. Receive and respond to visitors and guests to the credit union in a prompt and professional manner. Coordinate follow through so visitor and guest needs are met promptly.
2. Answer telephone, disseminate information or resolve questions, and/or route calls to appropriate individual. Monitor calls to ensure there is prompt follow through.
3. Ensure that you are in compliance with all federal and state laws as well as the Bank Secrecy Act, the Patriot Act and other regulations.
4. Process and distribute mail, interoffice correspondence, and coordinate deliveries with appropriate department.
5. Utilize credit union procedures and computer applications to respond to member inquiries in an efficient manner.
6. Serve as security gate keeper for access to the 7th Street offices to include verifying appointments, asking vendors for identification until identity is known, and maintaining key fob check-out system.
7. Maintain the schedule of the Conference Room.
8. Provide ongoing environmental checks of the entry, public restrooms and front office meeting to ensure areas are clean, orderly, and properly stocked.
9. Other duties as assigned.

Job Type: Full-Time
Must be Bilingual – Spanish and English

Call Center Representative I - Sunnyside

Purpose
Provide information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

Duties and Responsibilities
1. Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence.
2. Continuously check member service voice mail and reply to these calls accordingly.
3. Ensure that you are in compliance with all federal and state laws as well as the Bank Secrecy Act, the Patriot Act and other regulations.
4. Research and solve routine member questions, problems, and complaints concerning credit union accounts.
5. Verify accounts, open/close accounts, accept loan applications, process stop payments on share draft accounts, order cards, and answer questions regarding share accounts, share drafts, VISA cards, ATM cards, IRAs, etc.
6. Cross-sell credit union products and services when appropriate.
7. Assist members with basic questions regarding their loans.
8. Assist members with remote access.
9. Mail, fax, or email new member applications, loan applications and/or information to members and prospective members.
10. Responsible for researching member inquiries to ensure proper follow up and satisfaction.
11. Ensure that all credit union member and employee related business is kept in the strictest confidence.
12. Treat all credit union members and employees with a positive and cooperative attitude.
13. Perform other duties as assigned.

Job Type – Full-Time
Must be Bilingual – Spanish and English

IT Specialist

Purpose
Lower Valley Credit Union is looking for a tech savvy individual who can join our growing credit union team. This individual will be responsible for the install, upgrade, and maintenance of computer software, hardware, and peripheral equipment throughout the organization. Additionally, this individual will be responsible for coordinating technology needs with outsourced vendors for efficiency and cost-effectiveness, and in assisting LVCU management in researching, planning, and implementing new technologies throughout the organization to improve member access and staff efficiency.

Requirements

  1. Experience with Data Migration and Conversion.
  2. Serve as a technical resource in all IT areas to entire organization.
  3. Be extremely knowledgeable with a PC computer, Windows operating systems, JavaScript, and excellent with Microsoft Office; Word, PowerPoint, and Excel.
  4. Software technical support experience, application support, and software installation.
  5. Experience with TCP/IP networking knowledge, and LAN skills
  6. Experience in technical problem resolution, integration, support and training
  7. Ability to prioritize and to handle multiple projects from various managers
  8. Excellent verbal and written communications skills along with team work group skills
  9. Additional coding based skills is a plus

Job Type – Full-Time
Education/Experience – IT/Technology based Degree or Certification or 2 years experience

Accounting Clerk - Sunnyside

Description:

Lower Valley Credit Union is looking for an Accounting Clerk to add to our team. This individual will need to follow detailed and standardized procedures in performing routine accounting clerical operations. Perform a variety of support duties related to the accounting function with the credit union.

Requirements:

  1. Perform a variety of activities to assist the manager in maintaining the financial, statistical, and accounting records of the credit union.
  2. Enter data into accounting systems and generate reports on a daily basis. Prepare various financial, regulatory, and special reports on a weekly, monthly, and quarterly basis as requested by management.
  3. Ensure that you are in compliance with all federal and state laws as well as the Bank Secrecy Act, the Patriot Act and other regulations.
  4. On a daily basis, verify and balance teller sheets from all locations. Total checks and prepare reports as warranted. Verify that checks received from members have restricted endorsement. Run tapes of check vouchers, receipts, and offline items.
  5. Assist with share drafts in encoding errors, late returns, and other problems. Batch checks in numerical order, indicating missing stubs.
  6. Journalize all necessary transactions and make sure everything is in balance.
  7. Review and enter employee expenses into the general ledger.
  8. Post some general ledger entries and proof totals with the general ledger system. File and store general ledger journals daily.
  9. Prepare accounts payable checks after receiving proper authorization.
  10. Maintain FED Line by wiring money to/from Federal Reserve, verifying outgoing wires, daily roll-over, and reconciling Federal Reserve Account.
  11. Reconcile credit card statements and share draft statements.
  12. Maintain working knowledge of various accounting software programs.
  13. Perform other duties as assigned.

Job Type – Full-Time

Education – AA/Certificate with 2 years of related experience

Picture of employment application

Want to join our team of dedicated staff? Please fill out the application.