Careers

Employees are one of Lower Valley Credit Union’s most valuable resources, and we take our responsibilities to our employees seriously. Each LVCU employee is also a member, and is to be treated fairly, equally, and with dignity, as an individual and as an important part of the Credit Union.

The Credit Union seeks to promote a workplace that reflects our ethnically and culturally diverse community. Our equal employment opportunity commitment applies to all terms and conditions of employment including, but not limited to, policies and procedures, recruiting and hiring, compensation and benefits, job actions, and the workplace environment.

Current Jobs Available

Accounting Manager - Sunnyside

Description

Lower Valley Credit Union is seeking an Accounting Manager to join our team.  The individual will develop, manage, and maintain reliable accounting information and reporting on income, expenses, assets, liabilities, and capital for management planning and decision making and for fulfillment of financial reporting requirements. Reconcile GL and bank accounts. Manage the activities of the accounting department and staff. Ensure that reports, accounts, systems, policies and practices adhere to generally accepted accounting principles (GAAP).

Duties and Responsibilities

  • Manage accounting functions to include AP, AR, budgets, cash flow, cost management, credit and collections, financial analysis, financial reporting and recordkeeping, GL, investments, payroll and taxes.
  • Implement policies and procedures for the accounting department and insure that policies and procedures reflect current regulations, and are communicated to and implemented by subordinates.
  • Ensure that you and the accounting department are in compliance with all federal and state laws as well as the Bank Secrecy Act, the Patriot Act and other regulations.
  • Responsible for general ledger reconciliation, analysis of financial accounts, and preparation of journal entries. Provide end-of month close and produce monthly financial statements. Prepare or assist with incurred cost and provisional rate reports as necessary.
  • Reconcile revenue reports, unbilled variances, special projects, payroll and timesheet reports, and claims disbursements. Prepare daily balance sheet (loan and share) analysis. Prepare daily cash position analysis.
  • Ensure that all activities of the department are in accordance with GAAP and that the accounting records are maintained accurately and in compliance with laws and regulations.
  • Develop and implement processes to streamline credit union accounting procedures.
  • Develop and maintain complex computer-based analyses and reports of credit union accounting records on a regular basis.
  • Provide regular reports to management of all online accounting activities for the credit union’s accounting/bookkeeping department.

Requirement

Bachelor’s degree in accounting or finance.
Minimum of three years of management experience.

 

Front Line Collector - Sunnyside

 

Responsible for the control of late and/or delinquent loan accounts and pending late payment reminders for delinquent loans from 8-45 days. Make follow up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interest of the credit union.

 

Duties and Responsibilities

  1. Prioritize and monitor payments first payment defaults. Follow up on delinquent, high-balance, and overdue credit balance accounts by phone and/or letter. Ensure professional interface with members.
  2. Contact high balance and/or delinquent members by telephone and mail to determine the reason for balance or delinquency, and assist them in developing plans to bring accounts to a current status. Develop workout plans and collect on overdue accounts wherever possible.
  3. Ensure that you are in compliance with all federal and state laws as well as the Bank Secrecy Act, the Patriot Act and other regulations.
  4. Make regular/consistent notations on tracking system
  5. Ensure all member documentation is placed in the member file.
  6. Escalate loans as warranted.
  7. Actively participate in weekly meetings/trainings.
  8. Perform other duties as assigned.

 

Requirements

One to three years of similar or related experience preferred

High School Diploma or Equivalent to a high school education

Display courtesy, tact, and diplomacy with current and potential members, peers, and staff.

Proficient with standard office equipment Excel, MS Word, and Outlook.

Member Service Representative – East Wenatchee

Description:

Serve as a liaison between the member and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for member, interview, and professionally handle the member’s daily needs. Provide a variety of transaction services to members.

Job Responsibilities:

  • Greet and welcome members and visitors to the credit union in a professional manner. Represent the credit union in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
  • Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies.
  • Ensure that you are in compliance with all federal and state laws as well as the Bank Secrecy Act, the Patriot Act and other regulations.
  • May respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information.
  • Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance.
  • Open new accounts and service existing accounts. Set up new account files, and provide members with all necessary information for membership.
  • Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
  • Promote credit union products and services based on member needs that are obtained from member interviews and /or review of member’s account. Actively cross-sell products.
  • Process member mail transactions.
  • Mail receipts and checks to members as indicated by policy and procedure.
  • Provide information on investment alternatives to members wishing to deposit funds with the credit union.
  • Research accounts for deposit, withdrawal, and loan-payment discrepancies.
  • Assist member in balancing their accounts.
  • Assist members with the proper completion of payroll deduction and direct deposit paperwork.
  • Assist members in opening individual retirement accounts.
  • Performs other duties as assigned.

 

Requirements:

High School Diploma/GED, cash handling experience, customer service experience, financial institution experience preferred.

Call Center Representative – Part Time - Sunnyside

Provide information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

Duties and Responsibilities

  1. Serve membership b providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence.
  2. Continuously check member service voice mail and reply to these calls accordingly.
  3. Ensure that you are in compliance with all federal and state laws as well as the Bank Secrecy Act, the Patriot Act and other regulations.
  4. Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  5. Verify accounts, open/close accounts, accept loan applications, answer questions regarding share accounts, share drafts, VISA cards, ATM cards, IRAs, mobile banking, televoice, online banking, etc.
  6. Cross-sell credit union products and services when appropriate.
  7. Assist members with basic questions regarding their loans.
  8. Assist members with remote access.
  9. Conduct Interactive Teller Machine transactions
  10. Mail, fax, or email new member applications, loan applications or information to members and prospective members.
  11. Responsible for researching member inquiries to ensure proper follow up and satisfaction.
  12. Ensure that all credit union member and employee related business is kept in the strictest confidence.
  13. Treat all credit union members and employees with a positive and cooperative attitude.
  14. Keeps equipment operational by following established procedures; reporting malfunctions.
  15. Updates job knowledge by participating in educational opportunities.
  16. Other duties as assigned.

Requirements:

High School Diploma/GED, phone etiquette experience, customer service experience, financial institution experience preferred.

 

Picture of employment application

Want to join our team of dedicated staff? Please fill out the application.