Credit Card Fraud

There was a data breach at Capital One on July 30th, 2019. Please note that this breach only impacted Capital One customers and it has nothing to do with the Lower Valley Credit Union. This data breach reminded us that we all need to be more aware when information like this has been stolen. If you are a card holder with us, we wanted to provide you with some tips to keep your information safe: 

Here are 6 tips to be aware of if you have a credit card with LVCU:

  • A text alert warning of suspicious activity on your card will NEVER include a link to be clicked. Never click on a link in a text message that is supposedly from us. A valid notification will provide information about the suspect transaction and ask the cardholder to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop’. It will never include a link. 
  • A text alert from us will always be from a 5-digit number and NOT a 10-digit number resembling a phone number. Text caller IDs will be 20733 if you use the standard call center, or 37268 if you use the premium call center (please refer to FYI 17504). 
  • A phone call from our institution’s automated dialer will only include a request for your zip code, and no other personal information, unless you confirm that a transaction is fraudulent. Only then will you be transferred to an agent who will ask questions to confirm that you are the actual cardholder before going through your transactions with you. If at any point you are uncertain about questions being asked or the call itself, hang up and call us directly. If a call is received by the cardholder, claiming to be our call center and asking to verify transactions, no information should have to be provided by the cardholder other than their zip code, and a ‘yes’ or ‘no’ to the transaction provided. 
  • We will NEVER ask you for your PIN or the 3-digit security code on the back of your card. Don’t give them out to anyone, no matter what they say. Hang up and call us directly. Fraudsters will often ask cardholders to verify fake transactions. When the cardholder says no, they did not perform those transactions, the fraudster then says that their card will be blocked, a new card will be issued, and that they need the card’s PIN to put it on the new card. Many people believe this and provide their PIN. The 3-digit CV2 code on the back of the card will allow a fraudster to conduct card-not-present transactions. 
  • Regularly check your account online to see if there are any suspicious transactions that have occurred, but especially If you are unsure about a call or text message you’ve received. If anything looks amiss, call us directly for assistance. 
  • If you have received a voice- or a text-message from us and are unsure about responding to it, call us directly for assistance. 

If you have any questions or concerns about your credit card, please call the number on the back of the card.

NCUA’s New Fraud Prevention Center

Fraud Prevention Center Logo

NCUA has launched a NEW Fraud Prevention Center to help consumers learn how to protect themselves against fraud. Every year, scam artists and identity thieves are developing new and creative ways to get your personal information. Last year these thieves stole billions of dollars from multiple mediums, such as: telephone, email, text messaging, postal mail, and internet.  The new fraud prevention center will help teach you how to recognize common scams and how to take action if you are a victim.

Click here to visit NCUA’s Fraud Prevention Center