Security Update: State of Washington Data Breach
You may have recently seen in the news a story about a data security breach that was uncovered by the Office of the Washington State Auditor (SAO) regarding the use of a file transfer service, Accellion, which was being utilized to review records from the State Department of Employment Security.
The SAO reported stolen data files potentially contained personal information (Names, Driver’s License Numbers, Social Security Numbers, Bank Account Numbers, Bank Routing Numbers, etc.) of Washington residents who filed unemployment insurance claims in 2020.
It’s important to note that LVCU is not involved in the Accellion data breach and no member information was taken from LVCU; however, if you applied for unemployment this past year, you may be impacted by this breach.
Due to the size and scale of this breach, we know some of our members may be affected and we wanted to reach out and touch base to provide some resources and support. Below are some recommended steps you can take to protect your accounts:
- Place a code word on your account if you do not have one. This can be done by calling us toll free at 877-406-5828.
- Monitor your account for unusual activity. You are not responsible for fraud if you report it to us in a timely manner. Regular monitoring of your account is your best course of action to protect yourself, so please notify us right away if you see any unusual activity.
- Consider placing a fraud alert on your credit report. An initial fraud alert is free and will stay on your credit file for one year. The alert informs creditors of possible fraudulent activity and it tells creditors to contact you prior to establishing any credit/accounts in your name. To place a fraud alert, contact the three credit reporting agencies below:
- Protect yourself from phishing scams. These scams typically come in the form of email and text messages that seem legitimate. The deceptive message will usually include a call to action or an invitation to check out a link in hopes of you giving thieves your personal or financial information. Please contact us if you are unsure if a message is a legitimate communication from LVCU or a reputable source.
While details concerning the breach continue to become available, the latest information can be found on the State Auditors website at: https://sao.wa.gov/breach2021.
Frequently Asked Questions:
What should I do if I see unauthorized transactions?
Contact us immediately with the details of the unauthorized transaction. Be sure to make note if you have any outstanding checks or un-cleared debit card transactions. Also, make a note of any recurring loan payments, ACH deposits or withdrawals, as well as bill pays.
How will I know if my data was compromised in this breach?
Unfortunately, we do not have access to any details about this breach. The SAO will contact you if your data was compromised.
If I was on unemployment and had my benefits direct deposited to another financial institution, what should I do with my LVCU accounts?
Based on the information that the SAO has made publicly available, we believe that the direct deposit bank information may have been compromised. We recommend contacting all of your financial institutions and encourage you to continue to monitor your Lower Valley Credit Union account and credit reports as well.
Member Questions & Support:
If you believe you’ve been affected by this breach, we’re happy to help you mitigate the chances your LVCU account is compromised. Please call us at 877-406-5828 or email us and we will take the necessary precautions to reduce your chances of fraud. Our team is available Monday, Tuesday, and Thursday from 9:00 a.m. to 5:00 p.m., Wednesday from 10:00 a.m. to 5:00 p.m., and Friday from 10:00 a.m. to 6:00 p.m.
Please know your confidential personal information and the security of your accounts is very important to us and we are grateful for your trust and partnership. Thank you so much for choosing LVCU.
2/2/2021 – NWCUA Onlline Article about breach
State Data Breach Potentially Exposes 1.6 Million Washingtonians’ Personal Information
Those who filed for unemployment in 2020 may be impacted. Help members take protective action.